Our Privacy Policy helps explain our data practices, including the information we process to provide our Services.
Netpro VPN may collect five (5) types of data depending on your use of the Services, as follows. You can find detailed information about each of them in the specific sections below. If you are just visiting our Site,
please refer to Section 7.
(i) Personal data submitted in association with your Account (“Personal Data”)
Personal Data means any information that can be used, alone or combined with other data, to uniquely identify an individual. Personal Data is collected for the purpose of providing you with our Services, including preventing fraudulent signups or account hijacking, and may include the name, email address, and payment information that you submit to us when you create or update your Account.
(ii) Aggregate Apps and VPN connection summary statistics (“Usage Statistics Data”)
A minimal amount of Usage Statistics Data is collected in order to maintain excellent customer support and quality of service. This type of data does not include information about users’ browsing and internet activity, including while connected to the VPN—we do not collect (and therefore do not use, disclose, or store) data about the content or destinations of VPN traffic, DNS queries, or user IP addresses.
(iii) Data added to NetproVPN Keys (“Keys Data”) (applicable only to NetproVPN Keys users)
Keys Data refers to all the data stored within the NetproVPN Keys associated with your Account, which may include user logins and passwords to your services and accounts, as well as other types of data you choose to store. Keys Data is encrypted the moment you add it to NetproVPN Keys, and we are not capable of viewing, decrypting, or accessing Keys Data under any circumstance (even if you want us to). You may add, modify, and delete your Keys Data at any time by accessing your NetproVPN Keys dashboard.
(iv) Anonymous App diagnostics, including crash reports (“App Diagnostic Data”) (optional)
App Diagnostic Data, which includes crash reports, usability diagnostics, and VPN connection diagnostics, is anonymized data that cannot be tied back to individual users. This feature is similar to a “send bug report” option. App Diagnostic Data is not shared by default. You must opt in, such as through the settings menu of your Apps, to send App Diagnostic Data to us.
(v) IP addresses authorized to use MediaStreamer Services (“MediaStreamer Data”) (applicable only to MediaStreamer users)
Separately from VPN services, we also provide our optional MediaStreamer service for devices that do not support VPNs (e.g., Apple TV). Users who opt in to using MediaStreamer can choose to register specific IP addresses that should be authorized to use the service. These IP addresses are only used by NetproVPN to provide the optional MediaStreamer service and not for any other purpose.
NetproVPN collects Personal Data that you provide by creating or updating an Account. We require Personal Data, such as an email address and payment information, so that we can provide you with our Services, email you, collect payments, prevent fraud, respond to support queries, and share relevant information about your Account and/or the Services.
Specific Personal Data collected will depend on the payment method you choose and may include information such as name, billing country, billing address, and/or credit card number. For some forms of payment, you may be redirected to external websites operated by third-party payment processors (e.g., PayPal, BitPay, Paymentwall, Stripe, or other specific payment processors, depending on your location) to complete the transaction. To understand what personal data these processors collect and store, please refer to the respective processor's terms and privacy policy. Payment methods that help to minimize the amount of Personal Data you submit to us, such as Bitcoin, are also available for you to use to subscribe to our Services. In addition, we engage with trusted partners for the purposes of simplifying the login process, detecting fraudulent signups, and preventing account hijacking. These partners may obtain user IP addresses, but these addresses are always stored separately from systems unrelated to these purposes; can never be connected to the online behavior of any user, because no record of any such behavior is collected; and are always permanently deleted after 30 days.
NetproVPN uses your email address for the following reasons:
To provide you with access to our Services, including through password reset or verification emails.
To send emails related to your payment transactions.
To send you updates and announcements.
To communicate with you about your Account or respond to your communications.
To send marketing information, such as offers, surveys, invitations, and content about other matters in connection with NetproVPN that we believe may be of interest to you (“Marketing Emails”). You may choose to not receive Marketing Emails by following the unsubscribe procedure described in these emails.
NetproVPN uses your Personal Data only for the purposes listed in this Privacy Policy, and we do not sell or lease your Personal Data to third parties. We collect and process your Personal Data for legitimate interest under the applicable law, more specifically to fulfill our contractual obligations to you (i.e., according to the Agreement between you and NetproVPN).
Any personal information associated with NetproVPN accounts is controlled only by NetproVPN, including being stored on systems, servers, and services owned or leased by NetproVPN.
Security: We have implemented best-in-class physical, procedural, and technical security measures with respect to our offices and information storage facilities so as to prevent any loss, misuse, or unauthorized access, disclosure, or modification of your Personal Data. Although we believe these systems are robust, it is important to understand that no data security measures in the world can offer completely infallible protection. For this reason, our guiding principle is to collect minimal data.
Servers and data centers. Servers are housed in data centers with strong security practices. None of these data centers require us to collect or store any traffic data or Personal Data related to your use of the Services. If any data center were to ask us to log such data, we would immediately cease operations with said service provider and find alternative options. Even if a government were to physically seize one of our VPN servers, there would be no logs or information that would tie any individual user to a particular event, website, or behavior.
Retention of your Personal Data. Your Personal Data—which, to reiterate, never includes any sensitive data such as browsing history, DNS queries, or IP addresses linked to that information or any other online behavior—is retained for a limited period in accordance with applicable data protection law (for as long as we have your consent or a legitimate reason for holding such data). You may request to have your data deleted by sending a valid deletion request (please see Section 11). Please note that if you request the deletion of your Personal Data, you will as a result no longer be able to use the Services.
Service Providers only have access to the data necessary for the services they are performing on behalf of NetproVPN, which in any case will never include VPN activity or connection data as we do not collect such data.
In addition to Service Providers, we may share your Personal Data where you have provided your consent to us for sharing or transferring your Personal Data (e.g., marketing consents or opt-in to optional additional services or functionality).
We collect and store Keys Data only if you choose to use NetproVPN Keys, the password and secure data manager service accessible via your Account. Keys Data stored in NetproVPN Keys is secured with zero-knowledge encryption. No NetproVPN staff or Service Providers can view or retrieve the information you store in NetproVPN Keys (not even if you authorize us to do so).
Your Keys Data is your property. You may add, modify, and delete Keys Data at your discretion by accessing your NetproVPN Keys’ dashboard. For your protection, you should create a strong and unique primary password for NetproVPN Keys to ensure that it is not easily guessed. It should also be different from the password used to access your Account.
You can import data from other password management tools into NetproVPN Keys by following the instructions in your Account. Before doing so, we strongly suggest that you review the data portability rules of your former password manager provider, as these are not under NetproVPN’s control.
In order to maintain excellent customer support and quality of service, NetproVPN collects certain information related to your VPN usage, as described below. The data we collect for this purpose is visible to our staff strictly on a need-to-know basis, and may be shared with Service Providers for the purposes above, but is kept confidential at all times.
We ensure that Usage Statistics Data and App Diagnostic Data never include any sensitive information, in line with our overall commitment to never logging browsing history, traffic destination, data content, IP addresses, or DNS queries.
With regard to VPN Usage Statistics, our principle of minimal data collection means that:
We do not know which user ever accessed a particular website or service.
We do not know which user was connected to the VPN at a specific time or which VPN server IP addresses they used.
We do not know the set of original IP addresses of any given user’s computer.
Should anyone try to compel NetproVPN to release user information based on any of the above, we cannot supply this information because the data does not exist.
We collect information related to which Apps and Apps version(s) you have activated in order to use our Services. Knowing your current version of the Apps allows our Support Team to troubleshoot technical issues you may encounter.
As you use the App, we collect information about whether you have successfully established a VPN connection on a particular day (but not a specific time of the day), to which VPN location (but not your assigned outgoing IP address), and from which country/ISP (but not your source IP address). This minimal information assists us in providing technical support, such as identifying connection problems, providing country-specific advice about how to best use our Services, and enabling NetproVPN engineers to identify and fix network issues.
We collect information regarding the total sum of data transferred by a given user. Although we provide unlimited data transfer, if we notice that a single user pushes more traffic than thousands of others combined, thereby affecting the quality of Services for other NetproVPN users, we may contact that user for an explanation.
In summary, we collect minimal usage statistics to maintain our quality of service. We may know, for example, that our customer John had connected to our New York VPN location on Tuesday and transferred an aggregate of 823 MB of data across a 24-hour period. John can’t be uniquely identified as responsible for any specific online behavior because his usage pattern overlaps with thousands of other NetproVPN customers who also connected to the same location on the same day..
We’ve engineered our systems to categorically eliminate storage of sensitive data. We may know THAT a user has used NetproVPN, but we are unable to single out the user and we never know HOW they have utilized our Service. We stand by our firm commitment to our users’ privacy by not possessing any data related to a user’s online activities.
With your opt-in permission, we collect anonymized App Diagnostic Data, which includes crash reports, usability diagnostics, and VPN connection diagnostics. We use this data in our network operations tools to help optimize network speeds and to let us identify problems and areas for improvement related to specific apps, VPN servers, or internet service providers (ISPs). This App Diagnostic Data we receive is fully anonymized and cannot be tied back to individual users (i.e., we do not store which user sent which data, and we do not store user IP addresses)..
If you opt in to share this information with NetproVPN (in the settings menu of your Account), we will collect the following anonymized App Diagnostics Data:
Diagnostic information about if and how a VPN connection attempt failed.
App diagnostics, including crash reports and usability diagnostics, without any personally identifiable information. These are handled in an anonymized form by the following Service Providers bound by non-disclosure and other contractual obligations, dependent on the platform you are using NetproVPN on:
Windows: Sentry, owned by Functional Software, Inc. See Sentry’s Privacy Policy.
Mac: Firebase Crashlytics, owned by Google, and Sentry, owned by Functional Software, Inc. See Firebase’s Privacy and Security documentation and Sentry’s Privacy Policy.
Linux: Sentry, owned by Functional Software, Inc. See Sentry’s Privacy Policy.
iOS: Firebase Crashlytics, owned by Google, and Apple. See Apple’s Privacy Policy and Firebase’s Privacy and Security documentation. You can disable Apple’s crash reporting in iOS settings as described here.
Android: Firebase Crashlytics, owned by Google. See Firebase’s Privacy and Security documentation.
Browser extensions: Google Analytics, owned by Google. See Google’s Privacy Policy.
Upon activation of any of our Apps, you will be asked if you would like to share App Diagnostics Data with NetproVPN. You can start or stop sharing this data at any time in your App’s settings menu. On iOS, Apple’s crash reporting can be turned off in iOS settings.
MediaStreamer is our service for consoles and other devices that don’t support running a VPN (e.g., Apple TV). Because the service doesn’t run on an app and doesn’t have an option for username/password authorization, we rely on a system that authorizes specific IP addresses that you have chosen to register with us. You can register IP addresses by logging in to our Site and using the “DNS Settings” page. Those IP addresses (the MediaStreamer Data) are then stored in our system in order to identify authorized devices for MediaStreamer and are not used for any other purpose.
If you do not wish to use our MediaStreamer service but have devices that cannot run a VPN, we suggest using the NetproVPN App for routers. Like all of our Services outside of MediaStreamer, the App for routers does not require IP address registration. Please contact us at support@NetproVPN.com, and we will guide you through the steps.
How We Protect and Retain Information Related to Email, Live Chat, and Feedback Forms
NetproVPN keeps records of any correspondence, questions, complaints, or compliments you submit to us through our Site or Services, along with our response. Depending on how you contact NetproVPN, we may collect your email address and any additional information you provide to us. Having full correspondence records enables our staff to provide the best possible customer support experience.
For user experience and analytics purposes, NetproVPN uses several analytics services, including from third-party Service Providers. These services may use cookies, mobile identifiers, and other data to generate reports and statistics, but have no access to information that directly identifies individuals nor any Personal Data that users provide to NetproVPN.
What is a Cookie?
Cookies and other similar technologies are small text files used to store information about your visit to the Site on your computer or mobile device (“Cookies”). Cookies allow websites to “remember” your actions or preferences over time, which allows us to optimize and improve the user experience of the Site by helping us deliver certain functionalities, such as website login and language settings. The Cookies we use may vary over time as we continuously update and improve our Site.
Disabling Cookies
When you visit the Site for the first time, you will be invited to set your Cookie preferences. You can also change these preferences at any time by selecting Cookie Preferences from the menu at the bottom of most pages on the Site. Alternatively, you may be able to change your Cookie preferences from the settings panel of your browser. Note that our Site may not work as intended if you choose to disable Cookies.
NetproVPN’s Cookies
The Cookies set by NetproVPN enable us to set your language preference, attribute visitors to a marketing channel, and, once you log in, securely show you information that is specific to your Account. The Cookies contain a user identifier, but no directly personally identifying information such as your name or email address and do not track any activity outside of NetproVPN’s domains.
Third-Party Cookies
NetproVPN uses Cookies from third-party services for Essential, Functional, and Marketing purposes.
Cookies that are necessary for the proper functioning and optimization of the Site are known as Essential Cookies. For example, we use PayPal to allow users to make payments via that service. Other Essential Cookies in use include those that allow payments via Forter, Braintree, and Chargebee; those that allow us to analyze and improve page performance, including Google Analytics, Google Optimize, Visual Website Optimizer, and Google Tag Manager; those that allow us to manage traffic, deliver content, and combat malicious bots, including Cloudflare, Cloudfront, and Gstatic; and one that allows you to specify your Cookie preferences, Usercentrics Consent Management Platform. Essential Cookies cannot be disabled, and by using the Site, you are consenting to them.
Cookies that enable us to properly display or manage elements on the Site are known as Functional Cookies. For example, we use Google Fonts to properly display text. Other Functional Cookies in use include those for displaying video, including YouTube Video and Vzaar; those that produce maps, including OpenStreetMap and Google Maps; those used in managing Cookies, including Google Ajax and jQuery; one for tracking and reporting errors, Sentry; one for displaying avatars, Gravatar; and one for presenting quizzes and questionnaires, Typeform. Functional Cookies can be disabled.
Cookies that are used by advertisers to serve ads that are relevant to your interests are known as Marketing Cookies. For example, we use Google Ads remarketing to show advertisements on third-party websites (including Google) to users who have visited our Site. We may show such users advertisements on a Google search results page or on a site in the Google Display Network. Other Marketing Cookies in use include those from DoubleClick Ad, Facebook Pixel, Facebook Social Plugins, Google AdServices, Google Syndication, Microsoft Advertising Remarketing, and PayPal Marketing Solutions. Marketing Cookies can be disabled.
Service Providers, including Google, use Cookies to serve ads based on someone’s past visits to the Site. Any data collected will be used in accordance with our Privacy Policy and Google’s privacy policy. In addition to setting Cookie preferences via your browser or the menu at the bottom of our Site, users also may opt out of Google’s use of Cookies by visiting the Google Advertising Opt-out Page. Users may opt out of Google Analytics by visiting the Google Analytics Opt-out Page. Users may opt out of third-party use of cookies by visiting the Network Advertising Initiative Opt-out Page.
NetproVPN uses device information (including device type, operating system/language, or user agent, as well as mobile identifiers provided by Android or iOS devices) to generate statistics related to the marketing channels and advertising partners through which users learned about and signed up for NetproVPN Apps. This device information does not contain your name, email address, or other Personal Data.
If you have any questions about this Privacy Policy, please contact us online at
Contact ID: info.ykinglimited@gmail.com